1. Information we collect
We collect information you provide directly, including account details, student profile information, college preferences, saved schools, notes, tasks, documents, messages, billing details, and support requests.
2. Information collected automatically
We may collect device, browser, log, usage, diagnostic, and security information when you use the service. This helps us keep CollegeMatch reliable, secure, and easier to improve.
3. How we use information
- Provide college search, matching, profile, messaging, calendar, billing, and account features.
- Personalize recommendations, reports, reminders, and student planning workflows.
- Operate, troubleshoot, secure, analyze, and improve the service.
- Communicate about accounts, support, service updates, and policy changes.
- Comply with legal obligations and enforce our terms.
4. Student and family information
College planning information can be sensitive. We use student profile data to provide the service and share it only according to account permissions, counselor or family connections, organization settings, user direction, or legal requirements.
5. AI features
When AI-powered matching or reports are used, relevant profile and college information may be processed to generate outputs. AI-generated content should be reviewed by students, families, and counselors before making decisions.
6. How we share information
We may share information with service providers that help us host, secure, analyze, communicate, process payments, or operate AI and calendar features. We may also share information with connected counselors, schools, family members, or administrators based on the permissions and relationships configured in the service.
7. Data retention
We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, maintain security, and support legitimate business needs. You may request deletion of your account or certain information, subject to legal, security, and operational limits.
8. Security
We use administrative, technical, and organizational safeguards designed to protect information. No online service can guarantee absolute security, so you should use strong passwords and protect account access.
9. Your choices
You may update account and profile information through the service. You may also contact us to request access, correction, deletion, or export of personal information where applicable law provides those rights.
10. Children and minors
CollegeMatch is intended for college planning with appropriate adult, school, or counselor involvement where required. If you believe a child provided personal information without required consent, contact us so we can review and respond.
11. Changes to this policy
We may update this Privacy Policy as the service changes. The effective date above shows when the current version became effective.
12. Contact
Questions or privacy requests can be sent to support@empoweruedu.com.